Standard shipping is included with any purchased course. If you would like to receive your PALS or ACLS provider card sooner you can select the Expedited Shipping option at checkout; your card will be mailed overnight if received before 2pm PST.

Registration and Program Access:

Visit our Online Courses page to select and register for the online PALS and/or ACLS certification or recertification courses. All of our courses are designed for web-based completion; we do not require that our participants complete a classroom-based or in-person skills assessment to obtain a provider card.

Once registration is completed, you will be granted complete access to the online tutorial module and exam directly from the registration confirmation page, or from your confirmation email. If you choose to access your course at a later time, use the username and password provided in the confirmation email. You will have unlimited, 24-hour access to the training module and exam until you pass the exam!

Passing the Exam: requires that participants obtain a passing score of at least 84% before issuing provider cards. After submitting your answers, you will receive an email with your exam score, missed questions, and a link to the exam retake if needed. Follow the link to pay for and complete your retake exam (available for $30).

Provider Cards:

As a standard your provider card will be mailed to you the business day following the day you passed the exam. You should receive your card within 2-5 business days. However, the Expedited Services option will provide you with same day emailed provider card, overnight hard copy card and same day exam review. Exams received by 2pm PST will be processed the same day and exams received after 2pm PST, will be processed the following business day. We rely upon the USPS to handle all of our shipping needs. It is possible that overnight shipments will not be the received the next day due to the recipient’s location; the USPS cannot promise overnight delivery to some rural areas. This option is available for $35.

PALS or ACLS provider cards will remain active for 24 months from the issue date. The issue date is the date you passed the exam. If you are interested in recertifying as a PALS or ACLS provider then you can do so by registering for either recertification program. To be eligible, your provider card cannot be expired for more than six (6) months. If your provider card expired more than six (6) months ago, then you will need to register and complete the certification program to obtain an active provider card.

Satisfaction Guarantee: is dedicated to our customers and providing the highest level of customer service. If for some reason, you are not completely satisfied with your purchase you can receive a refund for any of the courses purchased from However, we cannot process refunds for participants who have already completed the exam. Please contact our customer service department so they can handle your issue swiftly and accurately.


Currently, the American Heart Association does not endorse any medical programs that are completed totally online. However, our courses are constructed with the use of the Provider Manuals offered by the AHA and endorsed by the ECC as references. The content covered in our courses strictly adheres to the latest clinical recommendations and guidelines set forth by both the AHA and ECC.

If you have any questions that are not addressed here, please contact us via our contact form or email at